Real ownership of your tickets
You pick up a ticket, you finish it. No three-hop escalation queue, no offshore handoff at 5pm. If you take it on, it's yours until the customer is happy.
Careers at Inology IT
IT careers in Manchester — a friendly MSP, real ownership of your work.
We're a small, independent Manchester MSP supporting 45+ SMBs across six industries. Four people today, growing carefully. If you'd rather your tickets be handled by you start to finish than handed down a queue, you'll fit in here.
Tameside-based, in-office five days a week, published pay band, standard UK holidays plus your birthday off.
Why work here
A small team, by design.
We're not trying to grow into a 50-person MSP. We're trying to be the best small one in Greater Manchester. That changes what working here is like.
Pay band, published
Mid-level technician, 1–5 years' experience: £27,000. We don't haggle. We tell you the number on the first call so neither of us wastes time.
Standard holidays, birthday off
28 days including bank holidays, plus your birthday off (or the nearest working day if it falls on a weekend). Christmas closure on top of that — we shut down between Christmas and New Year.
£1,500/year training budget
Microsoft, AWS, vendor certs, ISO 27001 lead implementer, networking — whatever moves your career. Time off to study and the exam fee covered. Pass or fail.
Office-based, Tameside
Five days a week from our Denton (M34) office. Occasional remote working when the role requires it — client site visits, the odd day at home for focused project work — but the default is the office, with the rest of the team.
The founder is one desk away
Brett still picks up tickets. Decisions don't go through three layers. If something needs to change, you say so on Tuesday and we change it on Wednesday.
Open roles
What we're hiring for in 2026.
We hire deliberately. One or two roles a year, only when we're sure we can give the new person real work and proper time. If nothing matches today, send a speculative application below — we keep good ones on file.
Mid-level IT Support Technician
OpenYou'll handle second-line tickets across Microsoft 365, Windows endpoints, basic networking, backup and security tooling. You'll work directly with named SMB clients across healthcare, accountancy, legal, manufacturing, distribution and not-for-profit sectors — you'll know the customers, they'll know you.
What a typical week looks like
- ~70% second-line tickets — M365 issues, endpoint problems, account changes, network gripes, the things our junior can't quite finish.
- ~15% small projects — new starter onboarding, mailbox migrations, MFA roll-outs, backup restores tested for real.
- ~10% client-facing — one or two on-site visits a fortnight, one client call a day on average. Real customers, not faceless inboxes.
- ~5% improvement — documentation, runbooks, scripts that stop the same ticket coming back. We invest in this every week.
What we're looking for
- 1–5 years' experience in an MSP, internal IT, or strong helpdesk role.
- Strong fundamentals: Microsoft 365 admin, Windows endpoint, Entra ID, Intune, basic networking (DNS, DHCP, VLANs, common firewalls).
- You write and you write clearly. Tickets, ITGlue documentation, customer emails — if you can't put a fix into words, the next engineer can't repeat it.
- UK working rights and a UK driving licence (we visit clients).
Nice to have, not essential
- One or more of: Microsoft MS-900 / MD-102 / SC-300, Azure AZ-104, CompTIA Network+, Cyber Essentials Lead Assessor.
- Datto/Kaseya/Autotask/IT Glue experience.
- PowerShell scripting beyond the obvious.
Apply via the form below. If you'd rather an off-the-record chat first, drop us a line via the contact page and ask for Brett.
Other roles we expect to open in 2026: a Junior Technician (apprenticeship route), and a part-time Office Manager / People Lead. Get in touch if either sounds like you.
Day in the life
The team you'd be joining.
Four people, all hands on, all named on every customer's account. There's no "bench" you escalate to; you are the bench.
Brett Casterton
Founder & Technical Director
Founded Inology in 2002. Still picks up tickets, still does first-call discoveries, still answers his phone after 6pm if it's actually urgent. Sets the technical and commercial direction; happiest with a complex M365 migration on the desk.
Simon Ball
Technical Director
Senior delivery, ISO 27001, the difficult cyber security work. The person who'll be your most likely buddy on the harder tickets. Quiet, calm, very thorough.
Ben Rosenthal
Senior Technician
Core second-line, project lead on M365 and Intune work. The person you'd most often pair with on the day-to-day. Likes to leave documentation better than he found it.
Reece Johnston
Junior Technician
First-line and account onboarding. Working through MS-900 and his first Cyber Essentials assessor cycle. The role you'd join would sit between Reece and Ben on the difficulty curve.
Honest snapshot of a Tuesday
- 09:00 — 15-minute team stand-up. What's on, what's stuck, what's coming in this week. Coffee, no slides.
- 09:15 — Tickets. You triage your queue, pick up the two oldest open against your name, and clear the easy ones first.
- 11:00 — A client calls because their finance director can't get into Xero. You take it through to fix in 25 minutes — conditional access policy, your call.
- 12:30 — Lunch, properly. Either at the desk or out for a walk — we don't do all-day-at-the-screen.
- 13:30 — Fortnightly project time: you're leading a small Intune compliance roll-out for a 22-user accountancy practice. Brett pairs in for an hour to review.
- 15:30 — Quick hands-on: a backup restore test on a healthcare client's clinical share. Real, tested, documented.
- 17:00 — Wind down. Hand off any P1 cover to whoever's on after-hours rota that week. Day done.
Some days are like this. Some days are mostly putting out fires. We try to keep the ratio sensible.
Hiring process
Three conversations, no homework.
No take-home test. No whiteboarding under pressure. No pretending to be someone you're not. We hire on how you handle real situations, not interview theatre.
Apply
Send us your CV.
Mid-level technician role open now. Speculative applications also welcome at any time — if your CV is good and the timing isn't right, we'll keep it on file and come back when it is.
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Prefer a quick word first? Use the contact page — ask for Brett and we'll come back to you within one working day.
We'll never share your details with anyone outside Inology. We keep speculative applications on file for 12 months unless you ask us to remove them sooner. See our privacy policy.
Quick answers
Things candidates often ask.
Is this office-based or hybrid?
Office-based, five days a week from our Denton (M34) office. We genuinely think a small team works better in the same room — quicker hand-offs, easier mentoring, no Slack tag. The exception is when the role requires you to be elsewhere: client site visits, the occasional focused project day at home. We'd prefer you live within roughly 45 minutes of Denton.
What's the salary, exactly?
£27,000 for the mid-level Technician role. Reviewed annually. We publish it because we'd rather you self-select in or out before the first call than find out at the offer stage.
What about holidays?
Standard UK statutory holidays (28 days inclusive of bank holidays), plus your birthday off, plus the office is closed between Christmas and New Year on top of that. If your birthday falls on a weekend, take the nearest working day.
Do you sponsor visas?
Not currently. You need existing UK working rights to apply. We don't take this lightly — it's a function of being a four-person business, not a position on the topic.
How much on-call?
One in four weeks for after-hours P1 cover, paid as on-call rate plus a per-incident call-out. Average actual call-outs: about one a month across the team. We don't do 24/7 helpdesk; out-of-hours is genuinely emergencies only.
What if I'm earlier in my career?
We expect to open a Junior Technician (apprenticeship route) in late 2026. Send a speculative application now and we'll be in touch when we open the role formally. We took on Reece this way and it worked well for both sides.
Not the right time?
No problem. Send a speculative CV anyway — we hire one or two people a year and the right CV at the wrong moment still gets a real reply.