Managed IT for UK law firms balancing SRA compliance, matter confidentiality and a partner who still thinks email is broken if it's slow. Practice-management systems supported, encryption journaled, and a recent 14-partner Trafford firm living proof it works.
Inology IT supports UK law firms and solicitors across Greater Manchester with managed IT mapped to SRA Code of Conduct Rule 6, not bolted on after the fact. We support the practice-management stack lawyers actually use — Clio, LEAP, Actionstep, ProClaim, Tikit, Quill — alongside matter-aware SharePoint with retention labels, legal hold and information barriers between conveyancing, litigation and family teams. Cyber Essentials Plus certification is delivered with a fixed-fee remediation pack, evidence kept live for Lexcel, CQS and PII renewals, and out-of-hours cover sized to your completion-day pattern.
Most MSPs can spell 'LEAP' but couldn't tell you the difference between a workflow trigger and a precedent template. We've integrated PMS systems with M365, mail journaling, document automation and time-recording across firms from sole-practitioners to 50 partners.
If your conveyancing team and litigation team can read each other's matters, you have an SRA exposure. Information barriers in SharePoint and Teams, properly configured, prevent this — without making file-sharing a 14-step process.
When a complaint goes to the Legal Ombudsman or SRA, you need a defensible audit trail of every communication. Compliance journaling captures inbound and outbound mail to immutable storage. Most firms only discover they don't have it when it's too late.
Lender panel applications, conveyancing accreditation (CQS), large corporate clients — they all want CE+ now. We've taken multiple firms through certification; we know the gaps that catch lawyers (unsupported case-management servers, generic admin accounts, mobile devices without remote wipe).
Friday completion days don't fit a 9-to-5 IT contract. Our 24/7 SOC tier (Complete, £85/user) plus our Out-of-Hours bolt-on (£250/month + £500 per 5-hour block) gives partners a number to ring at 6pm on a Friday when the file server stops responding.
We're not auditors and we don't pretend to be — but we know which IT-side evidence each of these standards expects, and we keep it ready.
User helpdesk, device care, monthly reporting. The baseline that everything else sits on.
Matter taxonomy in SharePoint with retention labels, sensitivity labels, legal hold and information barriers.
Certification path with a fixed-fee remediation plan. Most firms certify within 6–8 weeks of starting.
M365 backed up to immutable storage, retained 7 years. Restore anything down to a single email.
SRA Rule 6 mapped to SharePoint information barriers, Clio integrated with M365, EDR rolled to all endpoints. PII insurer dropped premium by 18% post-certification.
Read the case study →We integrate with PMS systems weekly. Clio, LEAP, Actionstep, ProClaim, Tikit, Quill — we've configured the M365 integrations, sorted the document-automation links, and dealt with the inevitable 'it stopped syncing' issues. We won't pretend to be your PMS vendor's first-line support, but we know enough to triage and escalate sensibly.
Three big things. Confidentiality (Rule 6) — proper access controls, information barriers, encryption. Communication evidence (Rule 8.1) — journaled email, recorded calls where appropriate, retention policies. Resilience — backups tested, DR documented, breach playbook ready. We map our managed-service deliverables to each of these explicitly so you can show your COLP what you're paying for.
Yes — we've taken multiple firms through CE+. Typical timeline 8–12 weeks from engagement to certificate. The recurring sticking points for law firms are: unsupported case-management servers, mobile devices without remote wipe, and generic admin accounts on the partner's PC. We have a standard remediation pack for each.
We complete the IT-related sections of the questionnaire for you (we know the trick questions). After CE+ certification most insurers offer 10–25% off premium — we'll prompt your broker to re-quote ahead of renewal. We also keep an evidence pack live so when underwriters ask follow-up questions, we have answers within 24 hours.
Two options. Complete tier (£85/user) includes 24/7 SOC for security incidents only. For full IT support out-of-hours — partner can't access a file at 7pm Friday, file server hangs Saturday morning — that's our Out-of-Hours bolt-on: £250/month plus £500 per 5-hour block used. Most firms add it after their first weekend incident.
Yes. Conveyancing isolated from litigation, family from commercial, partners from associates where required. Configured in Entra ID with SharePoint and Teams policies, audited monthly. We document the barrier matrix so when the SRA visits you can show them what's actually enforced versus what's policy on paper.
Almost certainly. We've migrated firms from on-prem SOS Connect, Tikit, Eclipse Proclaim and various others to cloud-hosted equivalents. The sequence matters — we do mail and document storage first (lowest risk), then PMS in a planned change window. Typical full migration 8–14 weeks for a 20-fee-earner firm.
We have a documented breach playbook for legal clients. First 30 minutes: contain, isolate, preserve evidence. First 4 hours: scope assessment, regulatory clock starts (72 hours for GDPR, 24 hours for SRA depending on severity). We coordinate with your COLP, your PII broker and your forensic provider. Speed matters — we run tabletop exercises annually so your senior team isn't learning the playbook on the day.
Legal & Solicitors clients across Trafford, Manchester city centre, Stockport. If you're outside Greater Manchester, we still might be a fit — see the service area.
Talk to Brett or Simon. 30 minutes, on the phone or video. No deck, no decision pressure — we'll tell you honestly whether we can help.