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Tickets that vanish into the queue
You log a critical issue. You get an auto-email with a number. Then, silence. By the time someone calls back you've lost half a day, and the engineer has no context.
IT support for UK small businesses, 5–50 users. Three packages — Baseline, Plus, Complete, all-in pricing published openly. 24 years of Manchester SMBs, 45+ businesses, 350+ users — a team that picks up the phone.
Already with an MSP and tired of guessing what you pay for? Switching is easier than you think →
You log a critical issue. You get an auto-email with a number. Then, silence. By the time someone calls back you've lost half a day, and the engineer has no context.
"Managed services — £4,200." For what, exactly? How many users, how many devices, what's the per-unit cost, what could you cut? Most MSPs prefer you didn't ask.
The new person doesn't know your line-of-business app. They don't know the printer is finicky. They don't know your accountant is the founder's wife. So you re-explain. Forever.
Cyber Essentials lapsed last year. ISO is a Word doc someone wrote in 2021. You suspect your backups work — but no one has tested a restore in months. You'd never admit it to your insurer.
Baseline, Plus, Complete — named, priced, published. Plus is where most Manchester SMBs sit and is Cyber Essentials-aligned. No à la carte menus, no opaque bundles, no "call for pricing".
Every tier price is on this page. Your invoice itemises every user, every device, every server. If you grew by two seats this month, you'll see exactly two seats added.
Helpdesk · proactive monitoring · M365 administration · backups · patching · vendor escalation · QBRs · monthly reporting · onboarding/offboarding. We don't bolt features on later — they're the baseline.
This is the minimum we deploy. It's not a stripped-back tier — it's the floor we won't compromise on. Fully managed IT for your people and your kit, plus a written Secure State™ baseline (policies, procedures, forms, governance and a 90-day plan). From there, you layer on what your business actually needs.
People and kit, looked after — so the day just works.
The floor every tier sits on.
Why this is the floor, not the ceiling. Most MSPs sell you tools. We sell you a written standard, then run the tools that hold you to it. The Cyber Essentials baseline is the minimum — the Secure State™ baseline goes further with the policies, evidence and 90-day cadence that keep you there.
Have a server? We fully support those too — not all servers are equal, so we quote yours separately as a line item alongside the tier. Most of our right-fit clients are wholly cloud-based and don't need it.
Three packages, stacking. Baseline is the day-to-day floor. Plus adds the compliance layer — it’s where most Inology clients land. Complete adds 24/7 human eyes on top. Each one inherits the layer below — you’re adding protection, not switching tier. Pricing is in the next section.
The day-to-day floor. Your team gets help when they need it, every endpoint stays patched and protected, and you can show a buyer the basic policies. Fixed monthly bill, no surprise call-outs.
Right fit: stable cloud-only Manchester teams with no immediate regulatory pressure.
Everything in Baseline, with the compliance layer switched on. You can answer the questionnaire, win the tender, and keep your insurer happy — without scrambling each time.
Right fit: Cyber Essentials-aligned. Where most Inology clients land.
Plus, with humans actually watching. If something starts at 2am on a Friday, it’s already being contained before you’ve poured Saturday’s coffee. 24/7 SOC across email, endpoint and identity.
Right fit: regulated teams — ISO 27001 readiness, round-the-clock eyes on email and endpoints.
What you’ll pay for each package is in the next section — fixed monthly figures at 10, 20 and 50 users, plus how we count extra devices. ISO 27001 readiness is included on Complete (we’re ISO 27001 certified ourselves, so we know the work). Heavy-lift compliance work — PCI DSS, deep GDPR, NHS DSPT submission — is scoped and quoted as add-on consulting on top of any package.
Same three packages, same Secure State™ floor on each. No surprises, no setup theatre, no "platform fees". The price you see is the price on the invoice.
Secure State™ baseline — policies, procedures, forms, checklists, governance and a 90-day plan. Cyber Essentials clients also receive a copy of the matching CE policy pack.
| Tier | 10 users | 20 users | 50 users |
|---|---|---|---|
| Baseline User Support + Device Care · cloud-only teams · no setup fee | £550/month | £1,100/month | £2,750/month |
| Plus most popular Baseline + Compliance Protect · Cyber Essentials-aligned · one-off setup | £700/month | £1,400/month | £3,500/month |
| Complete Plus + Email Protect Pro + 24/7 SOC · ISO 27001 readiness · one-off setup | £850/month | £1,700/month | £4,250/month |
Each package price assumes one device per user — the typical setup for a cloud-only Manchester SMB. If you've got people carrying both a laptop and a desktop, or a shared shop-floor terminal, those extra devices are +£20/device/month on top of the tier price. Spare kit sitting in a drawer doesn't count — we only charge for devices we're actively monitoring and protecting. You'll see every user and every device itemised on the monthly invoice.
We fully support on-prem servers — not all servers are equal, so we scope and quote yours separately as a line item alongside the tier price. Most of our right-fit clients are wholly cloud-based — we deliberately design for cloud-first — but if you have one or more servers we'll keep them looked after.
Plus and Complete tiers include a one-off setup in month one to baseline your Cyber Essentials posture, deploy Compliance Protect tooling, and wire up the Secure State™ policy pack. From month two it's the monthly rate, every month, no surprises. Baseline tier has no setup fee.
Optional bolt-on, available on request. Most 10–50 user Manchester teams don't need it; healthcare and 24/7 operations usually do — we'll quote it alongside the tier price if it's right for you.
These take real consulting time, so we scope them per project rather than bundle them into a tier. Sector pages spell out exactly what each industry needs — see managed IT for law firms, accountancy practices, healthcare and dental, manufacturers, distribution & wholesale and charities and non-profits.
Numbers in between? Tell us your headcount and we'll send you a one-page proposal in 24 hours. Or run the Fit Finder — six questions, indicative price in 60 seconds.
Every Inology engineer is DBS-checked, UK-based, and works from our Manchester office. No outsourced first-line.
One named contact across your account. No round-robin. We document who-knows-what so context survives staff changes.
A 60-minute meeting every 90 days. Service performance, security posture, recommended changes, budget impact.
Tickets opened/closed, response times against SLA, top recurring issues, patches applied, threats blocked. Plain English.
We sit on the call with Sage, Iris, Microsoft, your line-of-business vendor. You don't chase three companies — you chase us.
Network diagrams, asset register, password vault, runbooks. Maintained — not abandoned in a SharePoint folder from 2019.
Most MSP contracts are 12 months because that's what feels comfortable to sell. The truth is: meaningful IT improvement doesn't fit inside 12 months.
After month 24 we move to a rolling 90-day notice. You always own your data, your tenancy, your domain, your devices. Always.
Onboarding lives or dies on inheritance work. Here is exactly how the first 30 days look.
NDA, current MSP review, tenancy access audit, asset discovery, line-of-business app inventory. No disruption to your team — they don't know we've started yet.
RMM agents deploy silently overnight. Tickets re-route. Your team gets a friendly intro from their named account manager and the helpdesk number.
Every MSP transition uncovers ghosts — orphaned accounts, lapsed licences, undocumented servers. We catalogue them, prioritise the risky ones, and clear them inside the standard fee.
Monthly reports start. First QBR scheduled at Day 90. By Day 180 the service feels invisible — which is the only honest measure that IT support is working.
| 10 users · 10 devices · cloud-only | Typical Manchester MSP | Inology IT |
|---|---|---|
| Pricing model | Bundled, opaque per-user rate | Solution-led quote · every unit itemised |
| Pricing transparency | "Managed services" line item | Every unit shown, every month |
| Critical response | "Within 1 working hour" | 15 minutes |
| Compliance posture | Bolt-on, extra fee, sometimes | Module 04 — published price |
| Engineer continuity | Round-robin queue | Same engineers, every time |
| Contract | 36 / 60-month auto-renew | 24 months, then rolling 90-day |
Anonymised from three competitor quotes received by Inology clients in 2024–25. Numbers vary; principle doesn't.
★★★★★"They actually pick up the phone. Twenty years of MSPs and Inology is the first one where I've never been put on hold during something urgent."
— Practice Manager, Greater Manchester legal firm (Google review)
★★★★★"We hit Cyber Essentials at the second attempt because they walked us through what was actually wrong instead of just submitting and hoping."
— Operations Director, Tameside accountancy practice (Google review)
★★★★★"The monthly reports are the first IT documents anyone in our SLT has ever read voluntarily. That is genuinely a first."
— Managing Director, Stockport manufacturer (Google review)
If your business is down — server offline, ransomware suspected, no one can log in — a real engineer is on the line within 15 minutes during business hours (8am–6pm Mon–Fri). Not a logging bot. Not a triage queue. An engineer who can start fixing it. Same-day for everything else, with most tickets closed inside 4 working hours.
Three solution-led packages. Baseline (no setup fee) is User Support + Device Care — right for stable cloud-only teams with no regulatory pressure. Plus is Baseline + Compliance Protect — Cyber Essentials-aligned with DSPT readiness for healthcare clients, where most Inology clients sit. Complete is Plus + Email Protect Pro + 24/7 SOC + ISO 27001 readiness — for regulated teams that need round-the-clock eyes on email and endpoints. Plus and Complete include a one-off setup in month one. The matrix above shows fixed monthly figures at 10, 20 and 50 users. Heavy-lift compliance (PCI DSS, deep GDPR, NHS DSPT submission) is scoped and quoted as add-on consulting on top.
Each package assumes one device per user — the typical setup for a cloud-only Manchester SMB. If you've got people carrying both a laptop and a desktop, or a shared shop-floor terminal, those extra devices are +£20/device/month on top of the tier price. Spare kit sitting in a drawer doesn't count — we only charge for devices we're actively monitoring and protecting. Every user and every device is itemised on your monthly invoice, so if you grew by two devices last month you'll see exactly two devices added.
Real IT improvement takes a planning cycle. Year one is stabilisation — fixing what we inherit, baselining devices, hardening identity. Year two is improvement — Cyber Essentials, hardware refresh, automation. Anyone offering you serious gains in 90 days is selling you something. We plan in 2-year cycles so we can make the changes that actually compound.
Yes — and that is the point. We deliberately stay small to keep relationships personal and ticket queues short. We support 15 client groups across 50+ entities — about 350 end users — with four engineers, automation, vendor escalation paths, and 24 years of accumulated playbooks. If you want a 200-seat MSP where you're a row in a CSAT export, we are not it.
After your initial 24 months we move to rolling 90-day notice. You own your data, your tenancy, your domain, your devices — always. We provide a documented offboarding pack: admin credentials, asset register, vendor contacts, network diagrams. No held hostage. We have lost a handful of clients in 24 years; every one of them got a clean handover.
Almost certainly. Across 24 years and 15 client groups we have supported SOS Connect, Iris, Sage 50/200, Xero, QuickBooks, Clio, Practice Engine, Tracker, OPAS, EMIS, SystmOne, AutoCAD, Revit, plus several bespoke ERPs. We are not the developer — but we will be the person who escalates to the developer on your behalf, sits on the call, and gets it resolved.
No 90-minute sales call. No interrogation. Thirty minutes, on the phone or at our Denton office, where we look at what you've got and give you a candid view — even if it isn't us.
Not ready to talk? Try the Fit Finder — six questions, indicative price in 60 seconds. Or email Contact us — we typically reply inside 4 working hours.